INTERCULTURAL COMMUNICATION SKILLS
- Cultural filters
- Examine how our perceptions are colored by our cultural filters
- Biases & stereotypes
- Explore how our biases & stereotypes interfere with effective communication
- Non-verbal communication
- Overview of how we communicate by subtle non-verbal signs, facial expressions,
- personal space and more
- Language considerations
- Learn ways to communicate effectively with people who have limited knowledge of English
- Communication styles
- It is not just what we say, but how we say it. Low and high-context communication are two different ways of communicating and they follow different rules
- Potential potholes
- Learn to keep your antenna up in order to avoid common mistakes
- Cross-cultural problem solving skills
- Examine what can be done to address and move beyond problem areas
- DEVELOPING EFFECTIVE GLOBAL TEAMS
- Determine how team work can be improved
- Define issues and establish goals.
- Analyze what is what
- Distinguish between corporate culture, national culture & personality issues
- Examine the cultures involved
- Become aware of similarities and differences between the cultures involved. Find out why the differences exist and learn what you can do about them
- Combine the best of the different cultures